Your employees typically don’t see the work that goes into setting up servers, networks, and IT services.
What they deal with most often is technical support. The Help Desk is where employees go to resolve IT-related issues. We help resolve issues quickly and efficiently, allowing your team to get back to work.
In a study conducted in 2012, employees who spent at least 6 hours a day at the computer lost anywhere from 3% to 7.6% of their productive time every day dealing with computer challenges.
Employees stated that at least 50% of the time, they preferred to turn to colleagues, family and friends, or work on the issues themselves rather than using the Help Desk. Their most common reason was the perception that to fix things themselves would be faster than using a help desk.
Source: CTRL ALT DELETE Lost productivity due to IT problems and inadequate computer skills in the workplace
We provide services that are helpful in a timely manner that encourage employees to turn to the Help Desk for issue resolution. Our services help employees resolve issues faster allowing them to get back their projects at hand.